Terms and Conditions

Your instructor is a self employed franchisee of Bennett's Intensive Driving Ltd (BID). BID acts as an agent for your instructor in receiving payment for your tuition whether made by bank transfer, cheque or cash. Where BID make bookings, provide information and documentation, they are acting as an agent on behalf of your instructor. The contract for driving tuition is solely between you and your instructor.

Tuition

Lessons will only be provided to students with a valid Provisional or Full UK driving licence or such licence as allows the student to drive legally within the UK.

Lessons

You must notify your instructor of any circumstance which may affect your entitlement to take or continue to take lessons immediately. Your instructor absolutely reserves the right to cancel any lesson where he believes you to be under the influence of alcohol or any substance which would inhibit your ability to drive, if this should occur the full cost of the lesson will be charged.

Cancellations

If an intensive course is booked (more than 10 Hours in any one week) a minimum of 21 days notice is required. For any other course a minimum of 7 days notice is required or the lessons will be charged at full rate. In addition please be aware that the DVSA have minimum cancellation times for both Theory and Practical Tests (3 clear working days) which will cause the Test Fees to be lost by late cancellations.

Payments

BID do not accept Debit or Credit Card payments. Payment can be made by online banking, to your instructor via the account number and sort code shown on your confirmation sheet. Or by cash/chq direct to your instructor. We can also take a Pay Pal payment but any such payment would have the Pay Pal charge added to the overall cost of the course.

Price Changes

Your instructor reserves the right to change lesson prices. Prepaid lessons will be honoured at the rate applicable at the time of booking.

Refund Policy

Where lessons have been prepaid and are not taken for any reason a refund may be paid. This will only be considered when the correct notice has been given i.e. 7 Days or 21 days as appropriate. This will at all times allow for an administration charge to cover work undertaken by BID on behalf of your instructor. Where hours are booked as part of a block booking (i.e. Intensive Course) and are subsequently found not needed to achieve test standard a refund will be made in full for those hours not taken.

Data Protection

Both BID and your instructor will take all reasonable steps to protect your information supplied to them in order to manage your driver training.  Both BID and your instructor will do all they can to ensure your learning experience is conducted in a professional manner according to the DVSA guidelines.